Terugbetalingsbeleid
RETURNS AND REFUNDS
Return Period Ā
You have 60 days from the date you receive your order to request a return or a refund. Ā
After this period, no returns or refunds will be accepted.
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Eligibility Conditions Ā
To be eligible for a return, the item must:
- Be unused Ā
- Be in its original condition Ā
- Be returned in its original packaging Ā
- Be accompanied by a proof of purchase Ā
Any item returned that does not meet these conditions may be subject to a partial refund or refusal.
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Non-Returnable Items Ā
The following items cannot be returned or refunded:
- Perishable goods Ā
- Intimate or sanitary products Ā
- Hazardous materials Ā
- Flammable liquids or gases Ā
- Gift cards Ā
- Downloadable software Ā
- Certain health and personal care products Ā
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Return Procedure Ā
To initiate a return, please contact us by email at contact@riccardiparis.com and provide:
- Your order number Ā
- Your proof of purchase Ā
- The reason for the return Ā
Items must not be returned directly to the manufacturer. Ā
Return instructions will be sent to you by email after your request has been approved.
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Return Shipping Costs Ā
Return shipping costs are the responsibility of the customer, except in cases of our error or if the item is defective upon receipt.
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Satisfaction Guarantee Ā
Under our satisfaction or money-back guarantee, refunds may be issued in the form of store credit, usable on our website, unless otherwise explicitly approved by our customer service team.
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Refunds
Full Refund Ā
A full refund to the original payment method is only possible if:
- The customer returns the entire order Ā
- The returned items meet the eligibility conditions Ā
- The return is approved after inspection Ā
No refund to the original payment method will be issued without the return of the product.
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Delivery Delay Ā
If a customer does not receive their order within 30 days from the order date, they may request a full refund, without the obligation to return the item if the order is confirmed as lost.
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Refund Processing Ā
Once the returned item has been received and inspected:
- You will receive an email confirming receipt of the return Ā
- You will be informed of the approval or rejection of your refund Ā
- If approved, the refund will be processed within a few days Ā
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Late or Missing Refunds Ā
If you have not received your refund yet:
1. Check your bank account Ā
2. Contact your bank or credit card provider Ā
3. If the issue persists, contact us at contact@riccardiparis.com Ā
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Exchanges Ā
Exchanges are available only for defective or damaged items. Ā
To request an exchange, please contact us by email before returning the item.
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Gifts Ā
If the item was marked as a gift and shipped directly to the recipient, store credit will be issued once the return is received. Ā
If the item was not marked as a gift, the refund will be issued to the original purchaser.
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Contact Ā
For any questions regarding returns or refunds, please contact us at: Ā
contact@riccardiparis.com